Cuban Cigars
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CigarPuff - Selling Premium Cuban Cigars at a low cost
Cigar Guide
Customer Service, Policies, and Contact Information

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Customer Service

1 - 800 - 244 - 1270


Contact Information:
741 Columbia St.
New Westminster
Canada, BC
V3M 1B3
Phone Contact
Tel. 604 - 515 - 8895
Fax. 604 - 521 - 3133
1 - 800 - 244 - 1270
General Information:
Customer service:
Website information:
Customer Service

At, our passion is great service.
You can quickly find answers to frequently asked questions
by clicking on the appropriate topics below.
Or feel free to contact our customer service @ 1 - 800 - 244 - 1270.

  • Who we are

    We are an appointed dealer for Habanos in Canada. We do have our retail store as well as this on-line version for our world wide customer base.
    Click here for our retail store picture and more about us.


  • Legal Issue

    "Can I buy from you?"
    "Can you ship to me?"
    ......were among the most frequently asked questions.

    We are an incorporated company located in Canada where dealing with Cuban cigars is legal.
    You, as a customer, can purchase almost anything on-line with your credit cards. But when you have the product shipped to you, please refer to your own country's legal issue - including duty, and any other taxes that you might be responsible.
    That being said, please click here for our guarantee.


  • Pricing & Minimum Order

    All the prices are in USD.
    Your credit card will be charged in CAD @ current exchange rate. To see the current exchange rate, please click here.
    We do not have minimum order.
    But we do advise you to take a look at our shipping charge which is based on per order base.
    Click here for 'shipping & handling'


  • Our Guarantee - Authenticity & Delivery

    That's right! We guarantee the authenticity & delivery of your order.
    If your order failed to arrive at your door step for whatever reason, we will have the replacement package out to you at no charge.


  • Inventory & Backorder

    We do update our inventory on weekly base.
    But it is possible that your order to be 'backorder'.
    We will work with you at our best to resolve this issue.


  • Shipping & Handling

    We do ship all orders within 24 hours.
    We use FedEx, UPS, DHL, CanadaPost, and USPS
    depends on the size, nature, destination of your order.
    Usual shipping time is 3 ~ 5 business days.
    Our shipping charge is per order base, not per weight.
    Please see below for the current rate.
    At the end of your order process via our secure server, the following shipping options will be given;

    1. Insurance Shipping --- $35
    2. Regular Shipping --- $25
    3. Free Shipping --- all orders over $300
    4. Free Canada Shipping --- all Canadian orders over $50
    5. Regular Canada Shipping --- $10
    6. Free shipping --- Accessories only


  • Payment

    We accept VISA, MasterCard, and American Express.
    No COD orders are available at the moment.
    If you want to use bank transfer,
    please contact us here or call us @ 1 - 800 - 244 - 1270.


Still have un-answered question?
Contact us with a question -
741 Columbia Street
New Westminster, B.C, Canada, V3M 1B3
Tel: 604 - 515 - 8895
Fax: 604 - 521 - 3133
Toll-Free : 1 - 800 - 244 - 1270