At CigarPUFF.com, our passion is great service.
You can quickly find answers to frequently asked questions
by clicking on the appropriate topics below.
Or feel free to contact our customer service @ 1 - 800 - 244 - 1270.
Still have un-answered question?
Who we are
We are an appointed dealer for Habanos in Canada. We do have our retail store as well as this on-line version for our world wide customer base.
Click here for our retail store picture and more about us.
"Can I buy from you?"
"Can you ship to me?"
......were among the most frequently asked questions.
We are an incorporated company located in Canada where dealing with Cuban cigars is legal.
You, as a customer, can purchase almost anything on-line with your credit cards. But when you have the product shipped to you, please refer to your own country's legal issue - including duty, and any other taxes that you might be responsible.
That being said, please click here for our guarantee.
Pricing & Minimum Order
All the prices are in USD.
Your credit card will be charged in CAD @ current exchange rate. To see the current exchange rate, please click here.
We do not have minimum order.
But we do advise you to take a look at our shipping charge which is based on per order base.
Click here for 'shipping & handling'
Our Guarantee - Authenticity & Delivery
That's right! We guarantee the authenticity & delivery of your order.
If your order failed to arrive at your door step for whatever reason, we will have the replacement package out to you at no charge.
Inventory & Backorder
We do update our inventory on weekly base.
But it is possible that your order to be 'backorder'.
We will work with you at our best to resolve this issue.
Shipping & Handling
We do ship all orders within 24 hours.
We use FedEx, UPS, DHL, CanadaPost, and USPS
depends on the size, nature, destination of your order.
Usual shipping time is 3 ~ 5 business days.
Our shipping charge is per order base, not per weight.
Please see below for the current rate.
At the end of your order process via our secure server, the following shipping options will be given;
1. Insurance Shipping --- $35
2. Regular Shipping --- $25
3. Free Shipping --- all orders over $300
4. Free Canada Shipping --- all Canadian orders over $50
5. Regular Canada Shipping --- $10
6. Free shipping --- Accessories only
We accept VISA, MasterCard, and American Express.
No COD orders are available at the moment.
If you want to use bank transfer,
please contact us here or call us @ 1 - 800 - 244 - 1270.
Contact us with a question - firstname.lastname@example.org